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Frequently Asked Questions

What is the “I’m Proud of You” – A Champion Family Festival all about?

I’m Proud of You” – A Champion Family Festival is a 2-Day Family Festival during the weekend of Children’s Day that provides engaging activities for families to experience together; A chance for parents to share true quality time with their children, at the same time for children to learn a little more about their parents in an environment where everyone can share the challenges and the fun!

What better activity to do with your kid than one that is not only exciting but also enriching?

When is it happening?

Date: 7 – 8 October 2017

Time: 10am – 9pm

Where: Singapore EXPO, Max Atria Gallery & Hall 1

How to get there: Please refer to the link below for directions.

http://singaporeexpo.com.sg/directions-&-accessibility-Overview.php

What’s happening? Is there a programme agenda I can refer to?

There are several exciting activities happening! The homepage provides a good summary of what you can expect, and a full list of activities will be up on the website very soon.

What are the event highlights?

There are several highlights throughout the day! You can explore our Activities page to find out about the exciting activities we have in store for you.

What time do I need to arrive?

The Family Festival grounds open at 10am and there is no specific time for each activity. The activities will go on the entire day till closing.

Do I have to pay for every activity at the “I’m Proud of You” A Champion Family Festival?

Nope! Each entrance ticket entitles to 1 time play at every activity at no extra cost, and with no pre-registration. Thus, that means our activities will be on first-come-first-serve basis; do expect to queue up for some of them.

Can I sign up for activities on that day itself?

All our activities do not require pre-registration, so you can walk around the grounds, and pick and choose the activities that you want to participate in.

How long does it take to do each activity?

This depends largely on the type of activity. Generally, each activity will take between 3 – 10minutes.

If I leave the Family Festival, can I re-enter?

Yes, definitely you can. Just remember to get a re-entry stamp if you intend to return later in the day.

Must I stay throughout the whole event?

You can come and go as you wish. Just remember to get a re-entry stamp if you intend to return later in the day.

What should I bring?

Please bring along an open mind, bring your family and friends, bring laughter and happiness and spread it all around. At the same time, do remember to bring water and socks if your wish to enter the inflatable play area. Be sure to also dress your kids in comfortable clothing and shoes suited for participation in games and inflatables.

Can I bring my pet?

Unfortunately, pets are not allowed within our premises.

Will there be people available to help take care of my child/children?

Nope. Family Festival is meant for your family to spend some quality time together, thus babysitters are unfortunately not provided.

What is the minimum age to participate in “I’m Proud of You” – A Champion Family Festival?

There is no age limit, but the children’s games and activities are mostly designed for children between 12 months – 12 years of age.

My child is only xx years old. Is it advisable to bring her to “I’m Proud of You” – A Champion Family Festival?

We welcome kids of all ages. However, some kids’ activities are meant for specific age goups, and most of our activities are recommended for kids 1 year old and above.

How can I register and purchase tickets for “I’m Proud of You” – A Champion Family Festival?

You can purchase your tickets online from here. Tickets sold at the door on the event day will be at S$48 for children 1 Year Old and above, and S$38 (per Adult).

How much are the tickets?

Tickets are priced at S$48 for children 1 Year Old and above, and S$38 for Adult. We have exciting ticket discounts listed below:

 

Save 30% For Early Birds

Child: $33.60 (1 – 12 years old)

Adult: $26.60

 

Enjoy 35% Savings Exclusive For AMEX Cardmembers

Child: $26.40 (1 – 12 years old)

Adult: $20.90

What is the deadline for registration?

You can buy tickets from now till 6 October 2017. Please note that tickets sold at the door on event day will be S$48 for Children 1 Year Old and above, and S$38 for Adult. 

Are there discount arrangements?

Yes, we have a few discount arrangements for you!

 

Save 30% For Early Birds

Child: $33.60 (1 – 12 years old)

Adult: $26.60

 

Enjoy 35% Savings Exclusive For AMEX Cardmembers

Child: $26.40 (1 – 12 years old)

Adult: $20.90

 

Terms and Conditions:

  • Only one (1) discount arrangement can be applied per purchase
  • (You are not able to apply both Early Bird discount and American Express discount in the same purchase.)
  • The higher discount arrangement applies at point of purchase (If you can enjoy the American Express discount, you will not be eligible for Early Bird discount.)
  • Kids below 1 year old enter for free

Tickets sold on event day will be S$48 for Children 1 Year Old and above, and S$38 for Adult.

Are the Tickets applicable for 2 days access to the “I’m Proud of You” – A Champion Family Festival?

Tickets sold are for 1-Day Pass only. You may select your choice of date at the point of booking your tickets.

What should I do if I have accidently deleted of lost my e-ticket?

You can get help from here.

How will I know if my purchase/entry has been successful?

You will receive e-tickets that will be sent via e-mail together with the e-mail confirmation. 

Kindly note that there may be multiple pages and that ONE ticket is required per person for admission. Each copy can only be used by one person as it contains a unique barcode. E-ticket has to be printed and presented at “I’m Proud of You” – A Champion Family Festival’s entrance for admission. 

How can I make enquiries about ticketing?

You can get help by contacting us here.

Can I make changes to my personal particulars after submitting my registration?

Yes, you can get help by contacting us here.

Why have I not received an e-ticket despite completing my registration?

There could be several reasons:

  • The email has been blocked by your mail server and/ or treated as Spam
  • Error in your email address
  • You have signed up using an offline form

If the above fails, you can get help by contacting us here.

What’s in the “I’m Proud of You” – A Champion Family Festival Fun Pack?

We’re in the midst of putting together an awesome pack for you, so stay tuned!

How can I collect my “I’m Proud of You” – A Champion Family Festival Fun Pack?

After completing a given number of tasks in the Proud Passport, you can collect your “I’m Proud of You” – A Champion Family Festival Fun Pack at the Redemption Counter located at Max Atria Gallery.

Can I bring food into the Family Festival grounds?

Yes, you may bring along light snacks in case your little ones feel hungry along the way. However, we ask for your cooperation to keep our Family Festival premises clean and to dispose any rubbish at the designated Trash Bin areas.

Will there be food provided at the Family Festival?

The Family Festival does not provide food and beverages. However, you will conveniently find eateries within the premise of Singapore EXPO. To find out more, click here.

Will there be water provided?

Warm water will be provided at the Nursery Areas in Hall 1. 1 Bottled water will also be distributed for each participant. Feel free to pack your own bottle of water for convenience.

Where is the event held and how do I get there?

The event is held at the following venue:

Singapore EXPO Max Atria Gallery and Hall 1 (Entrance @ Max Atria Gallery)

1 Expo Drive, #02-01,

Singapore 486150

To find out more about the venue, you can contact them at Tel: +65 6403 2160. You can also visit their website by clicking HERE.

How do I get to the venue at Singapore EXPO?

For a comprehensive guide on how to get to the venue, please click HERE.

Where can I park?

There are ample carpark lots within the compound of Singapore EXPO.

To find out more about parking, you can visit their website by clicking HERE.

Can I get a refund of my ticket if I can’t come?

We’re sorry, but tickets will not be refundable once they’ve been purchased.

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